Security Awareness for Customer Service Representatives
By Ryan Fahey
Customer service representatives are considered the frontline for your company. They have a huge effect on customer satisfaction so organizations usually spend a lot of money training them on how to treat these people well. While this makes sense, be certain that security awareness is a priority, too. Just about every company has some sort of policy that addresses the need for employees to support appropriate security measures. The problem is that this is generally about as far as their efforts go. Your company needs to have a security policy that speaks directly to the unique traits of customer service representatives. Think about the types of challenges they face.